Refund policy

At KT Surfing, we want you to enjoy your purchase, which is why we offer online purchases a 14-day window for returns using your right of withdrawal.

In accordance with legal provisions in force, specifically Real Decreto Legislativo 1/2007 updated by Ley 3/2014 of the Spanish Consumer Code, Ley General para la Defensa de los Consumidores y Usuarios.

Return Eligibility Conditions

To be eligible for a refund, all items must be returned in their original, unused condition and complete with all supplied components, including fins and any accompanying accessories. Incomplete or used returns will not qualify.

To be eligible for a refund, items must be in perfect condition: unused. And complete, with the fins and accessories included with the surfboard. This is mandatory. With its original product packaging and tags intact. If you are missing the product packaging or tags, please contact us at info@ktsurfing.com. before sending the return, as it may be rejected.

Please make sure that the products you return are complete (e.g. fins and accessories included with the surfboard) and not used.

Return Procedure

To initiate a return, you must submit a written request to info@ktsurfing.com, including the order number, the item subject to return, and the reason for the return. KT Surfing will assess each request individually and provide a response within five (5) business days.

En esta comunicación, el Cliente deberá incluir dos fotografías del Producto: una de la parte superior de la tabla (deck) y otra de la de inferior (bottom).

Return Shipping & Associated Costs

Please be aware that any costs involved in the return process — including shipping, taxes, customs and duties — are not covered by KT Surfing and must be paid by the customer. If we are charged any of these costs on your behalf, the amount will be taken from your refund.

Customer Responsibilities

KT Surfing strongly suggest sending your return with a tracked and insured shipping service. Please keep in mind that the item remains your responsibility until it is received by KT Surfing. Before shipping, make sure to check the export and import regulations in your country, as meeting any customs requirements is the customer's responsibility.

Return Address

All returns must be clearly labelled with the customer's full name and order number and shipped to the address provided by KT Surfing upon return approval.
Ship your items and to the location below:

KT SURFING Polígono Industrial La Vega, 609/610. Tarifa, 11380. Cádiz, Spain.

Please see below for our terms and conditions:

1. Returns are not eligible on custom surfboard orders.
2. To be eligible for a refund, items must be in perfect condition: unused. Please, check detailed info above.
3. Returns must be initiated with us within fourteen, 14, days of delivery of the product to you.
4. We do not accept returns for items purchased through other channels such as third party retailers and independent websites.
5. Refunds will be issued to the original method of payment after the return product has been received and inspected.
6. KT Surfing reserves the right to, in its discretion, refuse a return if it does not meet the criteria within these terms and conditions.
7. There will be no credit given on order price difference, due to price drops.
8. Return shipping costs are the responsibility of the customer.

FAQs

How is a collection appointment arranged for my return?
Once your return has been approved, our team will arrange collection with the assigned carrier. You will be contacted directly to schedule a convenient pick-up date and time.

What would be refunded and how long will it take to get my money back?
After you complete a drop-off or pick-up of return item, it may take some time arrive to our warehouse. Once we receive the item(s), we will verify and inspect the item(s) against the expected product(s) and quantity in your return request.

If we do not receive the expected product(s) and quantity as submitted by you in your return request, or if the item(s) are not in original condition or missing parts, we will deduct this from your refund. Such a refund will be provided after we process your returned item at our facilities. It can take up to 15 business days for us to receive and process your return. In certain circumstances refund time frames may be longer.

Please note that the amount refunded for returned items may be lower if, for example, the item is visibly used or damaged, or if parts, are missing.

Please note, return shipping cost for products purchased online are not free, meaning these costs will be deducted from your initial payment.